Collection Training

In-house collection training sessions

We believe recovering unpaid monies is a fundamentally vital role at the heart of any business’ bottom line. Assigning such an important job to inexperienced or overly familiar staff is fraught with danger and as such image protection, professional reputation and trading regulations can become compromised. Our in-house coaching, training and development sessions are designed to teach you everything we know about debt recovery and skip tracing.

We will look at your entire accounts receivable function and work with you to implement changes and improvements where necessary to give your business the best possible chance of avoiding a bad debt and getting paid what you are currently owed.  We understand not every business is the same and as such our sessions are highly personalised and the content taught will be relevant to your sector and client base. We are also big believers in hands-on training techniques and you can expect role-plays, live collection calls and joint call reviewing amongst theory and technical lessons.  These all day sessions are extremely popular and availability fills up fast.  Your trainer for the day will be our managing director Paul Metcalf, who has personally collected over $45 million in his career.  His passion and enthusiasm is infectious and his teaching style extremely effective and motivating.  Paul has presented training sessions for some of Australia’s largest corporations including Vodafone, Elgas Limited, Capricorn Limited, Vincents Chartered Accountants along with running workshops and seminars on debt collection for small businesses.

During the session you will learn:

–       How to research new customers

–       How to get credit applications and directors guarantees completed and signed

–       How to screen potential bad debtors

–       How to prevent a bad debt

–       How to make the first call

–       How to ask for your money without upsetting the customer

–       How to get paid then and there

–       How to create urgency and motivate the customer to pay

–       How legal action works

Cost is $2000.00 plus GST for a full day session, Australia wide.

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