“What is the absolute most you can pay today?”

“What is the absolute most you can pay today?”. Guys, these 9 words make up the single most powerful and effective statement you can possibly ask your outstanding customer. Many of you who have followed my posts for a few months now will have heard me say this before, but I simply cannot stress how effective it is. Here is an example of why- today I was chasing a $14,500 debt for a new client, a commercial provider of air conditioning units. They had sued the customer and had used 3 previous debt collectors already, all of which had no luck. They asked me would I just continue the legal action to which I said “nope, I am going to pick up the telephone and ring him”. Now, I can’t read minds by I am sure they thought “yeah right buddy, as if he is going to answer” so I did, and he did! “What is the absolute most you can pay today?” I asked, “$5000” he said, whilst confirming he had received my earlier email with the bank details and asking if that is where he should pay it. Picking myself up off my chair, he said that all 3 previous debt collectors had only demanded the full amount, and all by snail mail, with no phone contact. He knew about the legal action and admitted that there was nothing stopping him from just making part payments, but guys this is a perfect example of what I mean. Sure enough the $5000 arrived and sure enough the new client was blown away. Even they themselves acknowledged they were always just fixated on getting the full amount. Guys accepting a part payment never ever ever jeopardizes your rights and there is simply no downside. Any money is always better than no money, and once a part payment is made, the customer is invested in repaying the debt, cannot later on claim a dispute and it also resets the Statute of Limitations date giving you a further 6 years to pursue them. Please ask this question the next time you are chasing money! Cheers

“What is the absolute most you can pay today?”

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