Once any sort of verbal payment committment has been agreed on over the phone, a follow up email should ALWAYS be sent to the customer/debtor confirming the details of what was agreed.  This simple task is an extremely powerful toolRead more

As hopefully many of you may have seen, our very own Paul Metcalf appeared on Channel 10’s “The Project” last week to discuss the current credit card epidemic.  We were delighted to be approached by the show’s producers and givenRead more

We are often asked about credit files and how individuals can access their own.  Even with the advent of social media, heightened awareness on consumer rights, and the ease of finding information, a credit file is still a bit ofRead more

Most SME’s who extend credit to their customers want to know who they are dealing with and the use of credit applications continues to be a valuable tool in preventing debts turning bad. The benefits of having your customer completeRead more