Reminders- do they work? I have a love/hate relationship with reminders- the concept itself is brilliant and is often all it takes to get paid or get the recipient of the reminder to do something- people forget, I know IRead more

Chasing outstanding invoices? Sometimes the less you say, the better. I just called a client of ours that owes us $330 commission and used precisely 7 words- “Greg it is Paul from Collectmore Debt Solutions……..” …………………………”Oh yeah g’day Paul mateRead more

Happy 2018 everyone, and I hope this post helps you all who are waiting on customers to pay invoices from last year. Without a shadow of doubt, January is the hardest month of the year to collect money. It isRead more

Welcome to 2018!!! We are back and to say we are excited about the new year would be an understatement. In February, we turn 5. It has gone incredibly fast but what an amazing 5 years it has been. CollectmoreRead more

Well here we are- the final work week. Only five more days to go! If you have customers with overdue invoices then this is for you. Call them, email them, text them and say this- “I am sure we bothRead more

With Christmas only 13 days away, there is a mad rush on making sure cash flow is healthy enough to cover the downtime, so here are some common statements you will hear from customers and the best possible response: Them:Read more

Christmas email demand template. “Hello 2017, are you there? Where have you gone??” Surely everyone else will agree that this year literally has gone so quickly it’s not even funny. When we last checked, it was July. Crazy stuff. WithRead more

“I know it is only a small amount, but it’s the principal!” Of all the statements we hear on a daily basis, this has to be the most common. Yes, we are talking about pesky small balance debts. Frustrating andRead more

Worried the customer promising to pay won’t do it? Ask them this “Do you want me to let you know once your payment arrives?”. Never fails to sort the wheat from the chaff Don’t ever reply straight away to anRead more

As anyone who has ever had to chase money knows, actually getting the customer to respond is just as frustrating as them not paying. The unanswered emails, the phone calls that aren’t returned, the SMS that you can see they’veRead more