Dear (supplier’s name)
I hope you are well and staying safe in this difficult time.
I wish I didn’t have to write this email, however rather than burying my head in the sand and ignoring your requests for payment, I wanted to reach out to you and try to be as pro-active as possible.
The reality is that this Coronavirus has played havoc with our cash-flow and I am dearly hoping some alternative arrangements can be made in relation to the money I owe you. I can assure you I have full intentions to pay you in full, but just need some more time please. Obviously this may have an impact on your own cash-flow and for that I am very sorry, but I just wanted to be as up front and honest as possible.
Could you please let me know your thoughts on an extension or payment plan? I am happy to just put money in your account as frequently as I can if it helps? I have your BSB and Account Number and will let you know each time I make a payment. The moment things improve I will try and pay you in full immediately.
Thank you very much for your understanding and I really hope we can preserve our relationship and get through these tough times together.
Best regards