Hi everyone. Today we had 4 different COD-only businesses ring us for debt collection- a mechanic who allowed the customer to drive off to the ATM to get the cash and didn’t come back, an electrician who handed the invoiceRead more

QUICK TIP!! If your outstanding customer gives you a new email address over the phone, ask them if they are online and send them a blank one immediately whilst on the phone and ask them to confirm they received it.Read more

We love email.  Instant, free, accessible, reliable, universal, digital.  Only the telephone is a more valuable resource for the small business owner chasing money and we are continuously stunned at how under-utilized it actually is.  For all its great attributesRead more

Hi everyone! Today’s story is a really good one I think and it is all about “picking your targets”. Everyone knows that I am the debt collector who thinks differently- who likes to see the best in people, doesn’t judge,Read more

We are absolutely delighted with what we achieved in the 2015/16 financial year and here are our key highlights and achievements: 1. Total collections of $1.745 million 2. Total turnover of $241,246.22 3. Employed full time staff for the firstRead more

So on Friday last week, our CollectMORE smartphone app reached 1000 downloads! Our app has been downloaded more times than over 1.5 million other apps available anywhere in the world. To say we are delighted would be the understatement ofRead more

“Prevention is better than cure”. A phrase we have all heard, often in the context of health issues however there is simply not a truer word spoken when talking about bad debts. A debt on its own is not alwaysRead more

Funniest requests for debt collection we have ever heard, and yes, these are absolute true stories: 1. A guy phoned us saying his mate owed him a carton for helping him move house and would we collect the $55 aRead more

“What is the absolute most you can pay today?”. Guys, these 9 words make up the single most powerful and effective statement you can possibly ask your outstanding customer. Many of you who have followed my posts for a fewRead more

Tradies are the heart and soul of Australia. Up at the crack of dawn while the rest of the country is still asleep, they work their backsides off- painting, decorating, building, moving, digging, lifting. It is back-breaking work and whilstRead more