Hi everyone, hope you have all had a great week! Well I am sure many of us have downed tools for the year already, but given 4 days next week are still official business days, you still have time toRead more

Hi everyone, hope you are all having a great week. I was speaking with a client today, a coffee bean supplier to cafes etc, and he has a customer who owes him $6000. Ok, I thought, pretty standard, nothing toRead more

Morning everyone, hope you all have had a great week! Yesterday I was chasing an account for $658- this company had hired a crane from one of my clients and despite numerous requests for payment, obviously it remained outstanding. TheRead more

Hi everyone! Today I thought I would mix it up a little- so far, all we have talked about is how to get paid from your customers. But what if it is you who OWES the money? I present toRead more

Morning everyone and Happy Friday to you all. Today we are going to talk about discounting. You probably think there is no one in the world who deserves a discount LESS than the customer who is dodging you and continuallyRead more

The first call- the single most important step in the collection and accounts process.  Have a listen to this mock call below and hopefully this helps many of you perfect this vital skill. Click play on the player below toRead more

Here are a quick 3 common debtor statements you will hear and the best possible responses: 1. “My solicitor will be in touch, I will ask him to call you.” “No that is ok, no need, I will call himRead more

Hi everyone. Today we are going to talk about silence. Yep you heard right! Silence. More specifically the use of silence in a collection call to your customer. Just trust me on this, I haven’t lost my marbles I canRead more

Morning everyone. I thought I would provide you all with an awesome email template that I use as a final reminder- as in the customer has ignored all of your previous attempts to speak with them and obviously has notRead more