Hi Paidies! So who hasn’t heard this before- You: “Hi John it’s Paul Metcalf from Collectmore Debt Solutions how are you today?” John: “Sorry mate can’t talk, I’m driving” Ahhh yes. Of course you are driving John. That is whyRead more

Hi guys. So for the last 3 months I have been doing some research on debtor behaviour and what makes them tick. I bet you’ve always wanted to get into the mind of someone who is not paying you, andRead more

Right, everyone- here it is. The Bible, the Commandments, the Rulebook- stripped back to basics, no fluff or fancy buzzwords- just the facts. This is 17 years and $45 million worth of $$ collected talking, so please, trust me- thisRead more

This is a story about persistence!!  After 3 years of trying, I finally managed to speak with a debtor today who owed one of our clients $650. It literally has been 3 years- 3rd February 2014 I was given thisRead more

Guys, being forthright but not pushy comes down to 2 things and 2 things only- 1. Create urgency 2. Tone of voice That is it. Creating urgency is all about setting deadlines and explaining what will happen if that deadlineRead more

We have all dealt with them- overtly compliant, apologetic and say all the right things, yet still only pay when they feel like it- yes I am talking about unmotivated customers. They make it so hard for you to hateRead more

Five ways to deal with disputed debts  

Hi everyone. I am often asked if I think guilting someone into paying is a good idea. Whilst I acknowledge doing so is morally questionable, and could make a person who is already struggling feel even worse, it can beRead more

Hi guys, chasing debts under $300 sucks but given it is a perennial problem for small businesses, I hope this helps you all: Do’s: – Contact the customer the moment it falls due – Be persistent and don’t give upRead more

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