Hi everyone! Today I thought I would mix it up a little- so far, all we have talked about is how to get paid from your customers. But what if it is you who OWES the money? I present toRead more

Morning everyone and Happy Friday to you all. Today we are going to talk about discounting. You probably think there is no one in the world who deserves a discount LESS than the customer who is dodging you and continuallyRead more

The first call- the single most important step in the collection and accounts process.  Have a listen to this mock call below and hopefully this helps many of you perfect this vital skill. Click play on the player below toRead more

Here are a quick 3 common debtor statements you will hear and the best possible responses: 1. “My solicitor will be in touch, I will ask him to call you.” “No that is ok, no need, I will call himRead more

Hi everyone. Today we are going to talk about silence. Yep you heard right! Silence. More specifically the use of silence in a collection call to your customer. Just trust me on this, I haven’t lost my marbles I canRead more

Morning everyone. I thought I would provide you all with an awesome email template that I use as a final reminder- as in the customer has ignored all of your previous attempts to speak with them and obviously has notRead more

Hi everyone, happy hump day! Ok, today we are going to talk about defaults. I am constantly asked “how do I black list someone?” so here it is! A very brief summary of how you can list a black markRead more

Happy Friday everyone!  Here are some hints and tips that every business owner can use when chasing debts and collecting money:   1. Dialing 1831 before the customers number will hide your number, useful for those sneaky debtors who areRead more

As a collection agency, we are continually shocked at how few business owners text their outstanding invoice customers.  SMS is one of the most powerful contact methods you have yet it is often overlooked in favour of email, a phoneRead more

As a small business owner, your cashflow is your lifeblood- when it is healthy, everything is rosy and being your own boss is the best feeling in the world.  When it is struggling however, things become tough and there isRead more